Help & contact Help & contact

Q: Will my premium increase if I make a claim?

No, at Petplan there is no penalty for making a claim.

Q: How do I access my electronic documents?

Please login or register for My Petplan to view and download your documents.

Do you have a question, or want to speak to a member of our team?

We're on hand to help.

Covered For Life – Ultimate
Covered For Life – Classic Plus

Frequently asked questions

How do I make a claim?

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our Claims page for more information on how to submit your claim.

Will my premium increase if I make a claim?

How do I access my electronic documents?

See all FAQs

Existing Customers

My Petplan

My Petplan is a self-service area where you can make claims, update your account and access your policy information securely whenever you choose.

Claim for vet fees online

View your pet’s cover details

Access your policy documents

Change your details

Check Payments

Add a nominated person

Manage Your Policy

We’ve just launched My Petplan and some features aren’t available yet – but we’re working on it! You can also manage your policy using the links below.

Make a claim >

Track a Claim >

Pay by Direct Debit >

Cancel your policy >

Recommend a
Friend >

If you can’t find what you’re looking for here, check our FAQs or get in touch with our expert team who will be happy to help.

Our team are working hard to help as many customers as possible during this busy time.

You may find it quicker to resolve your query by logging into My Petplan or checking our FAQs.

My Petplan FAQs

If you still need help, you can get in touch via telephone or email and a member of our team will be happy to help.

Email Us

Customer Type *

Title *

Enquiry Type *

First Name *

Last Name *

Date of Birth *

Postcode *

Please select address

House name/no. *

Street *

Town *

County

Contact number *

Email address *

Please specify the number of policies you hold*

Policy number

Your policy number is 9 digits long and can be found on your Certificate of Insurance.
If you have a number of policies with Petplan, please provide all your policy numbers.

Pet´s name *

Pet Type*

Dog
Cat
Rabbit

Breed Name*

Message*

characters remaining: 2000

Telephone Numbers

Existing policies:	0330 102 6735
Sales:	0345 077 1934
Claims:	0330 100 7922

Support for vet partners

Vet partners can contact Vetline on 0330 102 1606 to:

Order stock
Update login details
Get updates on patient claims

Our Opening Times

Sales
Monday - Friday	8am - 7pm
Saturday	9am - 2pm
Sunday	Closed

Service
Monday - Friday	8am - 7pm
Saturday	9am - 2pm
Sunday	Closed

Bank Holiday Opening Times

Friday 18th April	Closed
Monday 21st April	Closed

For Press enquiries please email pressoffice@petplan.co.uk

Look no further

We are pet specialists and have an unrivaled knowledge of pet health unlike many other insurers. That's why we've designed our policies to cover as many conditions as possible, and are able to pay 97% of all the claims we receive.

We also offer a multi-pet discount if you have more than one furry friend

A small dog with closed eyes enjoys being petted by a person wearing a plaid shirt.

Help & contact Help & contact

Frequently asked questions

How do I make a claim?

Will my premium increase if I make a claim?

How do I access my electronic documents?

Existing Customers

Manage Your Policy

Email Us

Telephone Numbers

Support for vet partners

Our Opening Times

Bank Holiday Opening Times

Look no further

We also offer a multi-pet discount if you have more than one furry friend

Dog Insurance

Cat Insurance

Rabbit Insurance

Dog Breeds

Cat Breeds